Create a Five-Star Experience the Moment Your Guests Arrive

Taking a vacation is supposed to be restorative, but the truth is that even the most eagerly awaited getaways demand a surprising amount of energy. On our recent family trip, we spent hours flying, wrangling luggage, and navigating unfamiliar roads before we finally arrived at our vacation rental, exhausted. The kids were tired, cranky, and hungry. What made all the difference? Opening the door to find water bottles, snacks, and a handy list of local restaurants and stores waiting for us. Those thoughtful touches made a big difference. I realized just how valuable it is when your vacation rental feels welcoming, stocked, and thoughtfully prepared. Enhancing your guest experience on arrival can truly set the tone for the entire trip.

The Reality of Arrival

Travel is exhausting. Even seasoned vacationers face logistics, delays, heavy luggage, and hungry family members. These factors can leave guests depleted the moment they walk through your door. Acknowledging this reality presents an opportunity to create a seamless transition from “on the go” to “at ease” upon arrival. 

Setting the Tone

A study by Booking.com found that the most common guest complaint is “nothing to eat after check-in.” People arrive at unpredictable hours and may not have the energy or local knowledge to seek out groceries or restaurants right away. Vacation Home Owners who anticipate this need are instantly several steps ahead.

Offering Comfort

One memory from my recent trip that stands out is walking into the rental and discovering not just a clean kitchen, but a thoughtful spread of snacks, coffee, and a few breakfast items. After a taxing travel day, even simple comforts go a long way.

Essential that sets you apart: 

• Fresh coffee, tea, and bottled water: The basics that every weary traveler craves.

• Breakfast items: Pastries, fruit, or yogurt for an easy morning after arrival.

• Savory and sweet snacks: Chips, granola bars, and local treats foster the feeling of being cared for.

• Kid-friendly options: Juice boxes, crackers, or mini-milks can earn priceless gratitude from parents.

Consider going beyond snacks and gifts:

• Streaming services or a quick-start guide for the TV: Make it easy to unwind with a favorite show.

• Simple board games or books: Especially valuable for families or when the weather isn’t cooperating.

• A cozy throw blanket or robe: Small comforts matter after hours spent traveling.

Value Added Ease

Supporting your guests on arrival and giving them a moment to catch their breath and start their vacation on a positive note sets the tone for them. 

• Flexible check-in times: Allow guests to arrive early or settle in late without stress.

• Welcome packet guidance: Offer suggestions for easy, close-by activities or eateries

• Contactless check-in: Minimize effort and maximize comfort after a long journey with a seamless arrival process.

  
  

Including touches like regional honey, a sampler of local chocolate, or even a mini bottle of wine can introduce your guests to the flavors of your destination. These not only stock the kitchen but also encourage guests to explore the local food scene during their stay. Incorporate regional products and partner with local artisans and brands to create personalized guest gifts. 

Practicality + Delight

The key is to offer something that feels both thoughtful and useful. 

Some ideas that have been winners with guests:

• Reusable water bottles: Branded, eco-friendly, and useful all vacation long.

• Maps or guides to local parks and eateries: Physical copies are a bonus for guests who want to unplug.

• Personalized treats: Cookies from a neighborhood bakery or a jar of small-batch jam.

• Seasonal extras: Umbrellas in the rainy months, beach mats in the summer.

  
  

The Power of First Impressions

We remember the first and last moments of any trip best. Welcoming guests with a small, curated gift can leave a lasting, positive impression. Whether it’s a handwritten card, a small tote bag with your property’s branding, or a seasonal local item (think: a pumpkin spice candle in the autumn or sunscreen in the summer), these extras convey to guests that you value their comfort and experience.

Making the Most of Guest Reviews

How Thoughtful Touches Drive Referrals

Based on my own experience and guest feedback, I have found that guests are far more likely to leave detailed, glowing reviews when they feel cared for immediately upon arrival. Highlighting your attention to their travel fatigue and adding extra comforts distinguishes your rental from the many cookie-cutter listings.

Do your research, be a guest at another vacation rental, and find those winning strategies that make a lasting impression.

Happy Travels!

Malina